Returns & Refunds policy
No refunds or exchanges are allowed for the purpose of ensuring safety and maintaining the quality of our products. However, if you encounter any issues with your order, please do not hesitate to contact us. We value customer satisfaction and will strive to resolve any problems that may arise. In exceptional cases, such as special circumstances, refunds may be considered. Our utmost priority is to provide a reliable and enjoyable shopping experience for our valued customers.
Conditions for returns: Only in special circumstances do these apply. Please make sure to contact us first !
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original packaging, product has not been used, the seal has not been broken.
The following goods cannot be returned:
The supply of goods marked as gifts.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
REFUNDS
Our refund policy ensures that customers have a hassle-free experience when it comes to returning products or canceling services. We understand that circumstances can change or that a product may not meet your expectations, and we want to provide a seamless process for resolving these issues. Upon receiving a request for a refund, our dedicated team quickly evaluates the situation and processes the refund accordingly. We aim to make the refund process as straightforward as possible, providing you with a prompt return of your money which can take 7-10 business days to return to your account. Customer satisfaction is our top priority, and we strive to exceed your expectations with our efficient refunding money policy. Rest assured, we are here to assist you in any way we can.
Contact
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@eonscreations.com